Help & FAQ

Help center

Questions & Answers

Everything you need to know about ordering a custom woven blanket from Blanket Statement. Don't see your question? Reach out — we're happy to help.

Ordering

How do I place an order?

Select your blanket size on the product page, upload your photo at checkout, and complete your purchase. Our team reviews every uploaded photo before production begins — if there's a quality issue with your image, we'll reach out before we start weaving.

What sizes do you offer?

We currently offer throw and full blanket sizes. Exact dimensions are listed on the product page. If you need a custom size, contact us before ordering.

Can I order more than one blanket with the same photo?

Yes — just increase the quantity at checkout. Each blanket is woven separately, so quantity orders may add to production time. Reach out if you need a large quantity and we'll work out a timeline together.

Can I cancel my order?

Orders can be cancelled within 24 hours of purchase for a full refund, provided production hasn't started. After 24 hours we may have already begun weaving. Email us immediately at hello@blanketstatement.shop if you need to cancel.

Photos

What makes a good photo for a blanket?

High resolution and good contrast work best. The ideal photo is sharp, well-lit, and at least 1000×1000 pixels. Photos with a clear subject against a simpler background tend to weave the most beautifully.

Avoid heavily filtered, very dark, or heavily compressed images — fine detail can get lost in the weave structure. If you're unsure, upload it and we'll let you know before we start.

What file formats do you accept?

We accept JPG, PNG, and HEIC files. If you're uploading from a phone, the original quality photo is best — avoid screenshots when possible.

Will the colors look exactly like my photo?

Woven blankets render color differently than screens or printed photos. Because color is created by the physical thread rather than light or ink, there is inherent variation — particularly in very subtle gradients or extremely saturated tones. We optimize every blanket for the best possible color translation, but the result is a woven interpretation of your photo, not a pixel-perfect reproduction.

Can you use a screenshot or social media photo?

You can try, but lower-resolution images may not weave clearly. Screenshots from phones or downloaded social media images are often compressed. The original photo file from your camera or phone's camera roll will almost always produce a better result.

Production & Shipping

How long does it take?

Production takes 5–7 business days. Shipping within the US typically takes 2–4 additional business days. Total time from order to door is usually 7–10 business days.

During peak seasons (November–December) production times may be slightly longer. We'll communicate any delays proactively.

Do you offer expedited production?

We don't currently offer a guaranteed rush option — each blanket takes time to weave properly. If you have a hard deadline (like a birthday or holiday), reach out before ordering and we'll let you know if we can accommodate it.

Do you ship internationally?

We currently ship within the United States. International shipping is something we're working toward — join our email list to be notified when it's available.

Is shipping free?

Yes — free shipping on all US orders over $100. Orders under $100 have a flat shipping rate calculated at checkout.

How will I know when my order ships?

You'll receive a shipping confirmation email with tracking information as soon as your blanket leaves our facility.

Product & Care

How do I wash my blanket?

Machine wash cold on a gentle cycle. Tumble dry low or lay flat to dry. Do not bleach. Because the image is woven into the fabric — not printed on top — it holds up well to regular washing without fading.

What is the blanket made of?

100% cotton. Woven on a jacquard loom. The structure is similar to a tapestry — dense, soft, and durable. It has a natural weight that feels substantial without being heavy.

Is it a good gift?

It's one of the most personal gifts you can give. We've seen them given at weddings, funerals, baby showers, graduations, anniversaries, and "just because" moments. The photo you choose does most of the work — we just make sure it lasts.

Returns & Issues

Can I return my blanket?

Because every blanket is custom-made from your photo, we're unable to accept returns for change of mind. All custom orders are final. If there's a defect, production error, or shipping damage, we will make it right. See our full Return Policy for details.

My blanket arrived damaged or incorrect. What do I do?

Email us at hello@blanketstatement.shop within 14 days of delivery with your order number and photos of the issue. We'll make it right — replacement, reweave, or refund depending on the situation.

Still have a question?

Email us

We respond within 1–2 business days.

hello@blanketstatement.shop

Before you order

Not sure if your photo will work? Send it to us before purchasing and we'll give you honest feedback.

Send your photo →