Return Policy

Policies

Return & Replacement Policy

Every Blanket Statement blanket is woven to order from the photo you upload, so it cannot be resold or put back into stock. All sales are final and we do not issue refunds. If we get your blanket wrong, we weave you a new one. Please read this policy before you order.

All sales are final. We replace, we do not refund. Your blanket exists only because you ordered it, and nobody else can use it. If something is wrong with the one you receive, we make you another at our cost.

When we will make it right

We guarantee our workmanship. If your blanket arrives faulty, wrong, or damaged, we weave and ship a replacement at no cost to you. You keep the original. This covers:

  • Weaving faults, loose threads, or structural damage from production
  • The wrong design, size, or product was shipped
  • Colour or image problems caused by our production process rather than by your photo
  • Damage or loss in transit

Contact us within 30 days of delivery with your order number and photos of the problem. We will arrange the replacement from there. You will not be asked to ship anything back.

Your photo

How your blanket turns out depends on the photo you give us. The designer measures the resolution of your file against the size you picked and tells you before you buy if it is low for that size. Resolution is only half of it though. Contrast and clarity matter just as much, and those are judgements only you can make about your own picture.

Woven colour also sits softer than a screen. Colour on a blanket comes from dyed thread rather than backlight, so bright and neon tones arrive muted and the finished cloth reads as a textile version of your picture.

If the blanket is a faithful weave of the photo you uploaded, we are not able to replace it on the basis of the photo itself.

Cancellations

You can cancel within 24 hours of ordering for a full refund, as long as weaving has not started. After that the loom may already be running and we cannot cancel. Email us straight away if you need to.

Lost or damaged in transit

If your order is lost on the way or turns up damaged, send us your order number and photos of the damage. We take it up with the carrier and weave you a replacement.

Questions about your order?

We are here to help. Reach out and we will come back to you within 1 to 2 business days.

hello@blanketstatement.shop