Policies

Return & Refund Policy

Every Blanket Statement blanket is made to order from your photo. Because each blanket is custom-made specifically for you, we are unable to accept returns or issue refunds for change of mind. Please read this policy carefully before placing your order.

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When we will make it right

We stand behind our work. If your blanket arrives with a defect, production error, or significant difference from what was ordered, we will fix it — at no cost to you. This includes:

• Weaving defects or structural damage caused during production
• The wrong design, size, or product was shipped
• Significant color or image accuracy issues caused by our production process (not your source photo)
• Damage or loss during shipping

In these cases, contact us within 14 days of delivery with photos of the issue and your order number. We will offer a replacement, a reweave, or a full refund at our discretion.

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Photo quality

The quality of your blanket depends significantly on the quality of the photo you upload. Low-resolution, blurry, or heavily compressed images may not weave clearly. We will always flag potential quality concerns before production begins and give you the opportunity to submit a better photo.

If you approved a photo and the blanket accurately represents that photo, we are unable to offer a refund based on image quality.

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Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund, provided production has not yet begun. After 24 hours, production may have already started and cancellation cannot be guaranteed. Contact us immediately if you need to cancel.

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Shipping issues

If your order is lost in transit or arrives damaged, please contact us with your order number and photos of any damage. We will work with the carrier to resolve the issue and will replace your blanket if it was lost or damaged during shipping.